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The Independent Insurance Agents and Brokers of Arizona
packs more than 100 years of insurance experience into an incredibly efficient staff of eight. Some have insurance careers spanning over forty years and in almost every aspect of the insurance industry. The staff also has more than a half century of experience serving Association Members. So there is a good chance they know you personally. This expert and dedicated staff
here to help you and your agency.
Terri S. Edwards, CIC, CISR
Executive Vice President
Terri Edwards moved into the Executive Vice President position in August 2018.
She serves as the chief executive officer for the Association and its subsidiaries, managing staff and making policy decisions and procedures under the direction of IIABAZ’s voluntary leadership.
Terri’s responsibilities include research and development of a variety of member services and monitoring legislative affairs for the industry.
Terri was the Assistant Vice President for years where she concentrated on the Association’s administration, conventions, board meetings, and communications.
She also served in the capacity of Membership Director and Education Coordinator throughout her years of service to the members.
the Association in 1990, Terri gained experience in credit life and health insurance with Credit Guard Insurance in Houston, Texas, where she worked in a number of capacities, including claims adjuster, account administrator, and customer service representative.
Terri obtained her Property and Casualty License in 1995, Life and Health License in 1996, CISR Designation in 1996, CIC Designation in 2000, and she is a Notary Public.
Lanny L. Hair, CIC, ARM, AAI, RPLU
Sr. Vice President of Government Affairs
Lanny Hair has semi-retired and in August 2018 stepped down as Executive Vice President to concentrate on advocacy and legislative efforts.
Lanny has over 49 years of insurance experience, starting as a property appraiser for State Farm in 1969. He has covered the gamut of agency responsibilities from principal and corporate officer to manager, account representative and salesperson.
In his years serving the members of the IIABAZ, Lanny has run the Errors and Omission program, for which he handled administration, underwriting, marketing and loss prevention.
Still active in education
, Lanny is on the National Faculty for the Society of Certified Insurance Counselors. He is a member of the Arizona License Exam Review Board and the Independent Insurance Agents of America's State Government Affairs Committee. He also served on IIABA's Small Agents Task Force.
Lanny has been honored with numerous awards, including the Archie Mendelsohn Award, the Southern Arizona Chapter of CPCU's Lamp of Knowledge Award, the Independent Insurance Agents of Arizona's Outstanding Service Award, the Tri-City Plus Insurance Women Association's Associate of the Year Award, the 1998 outstanding service award from the Greater Phoenix Association of Independent Insurance Agents and awards from all the local associations affiliated with the IIABAZ. On August 22 2013, Lanny was inducted into the IIABAZ's Arizona Insurance Hall of Fame.
Joni R. Fairbrother, CIC, RPLU
Errors and Omissions Administrator
Assistant Vice President of Insurance Agents Services, Inc.
Joni Fairbrother is the IIABAZ's "answer lady". With an over 38 year insurance career spanning customer service, producing, underwriting, and managing Errors and Omissions, she has a huge store of insurance knowledge, and what she doesn't know she can find out for you. Joni obtained her Property Casualty License in 1976, CIC Designation in 1988, and her RPLU Designation in 1997.
In addition to administering the Association's E&O program, Joni is an instructor for the Errors and Omissions Claim Prevention Seminars, seven segments of the Certified Insurance Service Representative (CISR) courses, the Commercial Casualty Seminars, and the Introduction to Insurance Seminars. She has also taught for the Society of Certified Insurance Counselors. Joni was a member of the Arizona Department of Transportation Insurance Advisory Committee and is currently a member of the Independent Insurance Agents and Brokers of America's Professional Liability Committee.
Ray A. Garcia, CIC, CISR
Ray coordinates the Insurance Training and Education Center courses, Licensing, Errors and Omissions, CISR Program, and CIC Program. Ray is the editor of the News & Views - the Association's newsletter. In addition, Ray is the “front desk” person, greeting and assisting members. If he doesn’t know the answer to your question, he will find out the information for you.
Ray holds a Property and Casualty License, Life and Health License, and the CISR Designation. He is working on his CIC Designation.
Prior to joining the Association, Ray served as the Personnel Director for the leading security company in the Phoenix Metro area. He was once the Training Manager for Sales and Customer Service Reps for Gateway Computers in the greater San Francisco Bay Area. During his collegiate career, he was a disc jockey in the Contemporary Hit Radio format in San Jose, California. Ray enjoys the outdoor life, indie music, independent films, plays in various softball leagues, and is a huge major league baseball fan.
Michael E. Radcliffe, CIC, CISR, AINS
Errors and Omissions Administrator
Mike assists in the administration in the Errors and Omissions Department. His usual duties include keeping track of renewal policies and sending out expiration notices, processing new and renewal applications, requesting endorsements, and processing financing contracts. Mike holds a Property and Casualty license and a Life and Health license.
Prior to joining the Association, Mike was a CSR for Liberty Mutual Insurance in Phoenix. He was a telecommunications manager for casino hotels in Las Vegas and Atlantic City, and was once a professional figure painter and scenery designer for a tabletop war gaming company in Baltimore, Maryland. Mike enjoys painting, has many arts and crafts hobbies, and is a portrait artist and movie trivia buff.
Mona L. Enriquez, CISR
Errors and Omissions Administrative Assistant
Mona assists in the administration in the Errors and Omissions Department. She keeps track of renewal policies and sends out expiration notices, processes new and renewal applications, requests endorsements, and processes financing contracts.
One of her first jobs was working as a personal lines rater.
She has three grown boys, a teenage daughter, and loves family, music, gardening and hiking the Arizona trails!
Kathleen M. Johnson
Kathy Johnson joined the IIABAZ in early 2011 and handles all of the accounting work including membership dues invoicing, accounts receivables and payables, payroll, the budget, consolidated finance reports, credit card processing, audit/review prep, and more. If you have any questions regarding your dues payments or any financial transaction with us, Kathy will be able to help you.
Kathy’s background includes work for Non-profit Trade Associations and she is a transplant from New York.
As the newest member of the team, Hunter Rackham joined the IIABAZ In September of 2016 and handles day to day operations in the Education Department, including data entry for education seminars, notebook production, and bulk mailings.
Hunter moved to Arizona in August of 2014 from Michigan and now calls Phoenix his home. He moved here to be closer to his family and further his education. He plays several instruments, and enjoys sharing his knowledge of the subject with others and currently volunteers at a local high school to instruct and support the band members there. He also enjoys playing video games on his spare time.
Agents and Brokers of Arizona, Inc.
333 East Flower Street
Phoenix, AZ 85012
Phone # (602) 956-1851 Toll # (800) 627-3356
Fax # (602) 468-1392
Open: M-F 8:00 am - 4:30 pm
May 27, 2019 Memorial Day
July 4-5, 2019 Independence Day & Post
September 2, 2019 Labor Day
November 28-29, 2019 Thanksgiving Holiday
December 24-25, 2019 Christmas Holiday
December 31, 2019 New Year's Eve
IIABAZ's Endorsement Policy
Independent Insurance Agents and Brokers of America, Inc.
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